Overview
devXY Cloud is run by devXY GmbH, Neuhofstrasse 3c, 6340 Baar, Zug, Switzerland. Our reseller Paddle.com is the merchant of record, so Paddle takes payments and issues refunds. This policy applies together with Paddle's Buyer Terms and Paddle's Refund Policy. Where they or the law give you more rights, those rights apply.
Usage charges
You pay only for usage that has already happened, as described in our Terms of Service. Correctly charged usage is not refunded, including usage above a budget or hard cap. Trial usage is never charged. Any other refund request is decided by Paddle under its Refund Policy.
Billing errors
If you think you were charged by mistake, for example twice, tell us as soon as you notice, ideally within 14 days of the charge. If we confirm the error, we arrange a refund of that amount through Paddle.
Right of withdrawal
Consumers in the EU, the EEA, Switzerland, the UK and some other countries can withdraw from a purchase within the legal period, usually 14 days, as described in Paddle's Refund Policy. If you asked the service to start during that period, you may have to pay for what you already used, where the law allows.
Cancelling
You can cancel at any time through the link on the billing page. The cancellation takes effect at the end of the current billing period, as described in our Terms of Service. Cancelling does not refund past usage.
Requesting a refund
Ask for a refund:
- through the link in your Paddle receipt or at paddle.net; or
- by email to mail@devxy.io, with your organization name and the date and amount of the charge.
Approved refunds go back to your original payment method where possible. Please contact us or Paddle before disputing a charge with your bank.
Changes to this policy
We may update this policy. Changes do not affect requests made before they were published. The current version is always on this page.